To obtain and send the crash log files please follow the steps below:
- Depending on what caused your game to crash, you should see a “SendLogClient” error window when the game client closes.
- First, we will need for you to click on the “Detail” button to display the full error message.
- Once the full error message is displayed, please copy and paste this information into a text file and save it to your desktop.
- After the information has been saved to a text file you can then hit the “Send” button. This will send your crash log data to the appropriate team for review.
- Open a ticket with support and attach the text file you created so that we can review this data for you as well.
Be sure to include in the ticket the date and time as well as what specific thing you were doing at the time of the crash.