How to obtain log files from Aion if the client is crashing

To obtain the crash log files please follow the steps below:

1. Locate your Aion installation folder. By default, this would be C: Program Files (x86)\NCsoft\Aion

2. Navigate to this folder and create a new folder inside the main Aion folder called Aionlog.

3. Run Aion and let it crash.

4. If the folder was created correctly, you should now have a file called log.txt in this Aionlog folder.

Once you obtain that file, please attach it to your ticket so we can review this data for you.

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