Password Issues

Forgot Password

To reset your NC Account password, follow the instructions below or follow the video at the bottom:

1. Go to the NC Account Management page.
2. Click Can't Log In?
3. Enter your Account Name or NC Account Email Address and select the Security Check box.
4. Click CONTINUE.
5. You will receive a confirmation link via email.
6. Click the link and update your password.

Changing Your Password

To change your current NC Account password, follow the instructions below or follow the video at the bottom:

1. Log into the NC Account Management page.
2. Click the CHANGE link located next to Password in the My Account Security section.
3. Enter your current password, and your new password choice twice in the fields provided.
   • Your password must be between 8-16 characters, contain letters and at least one number or special character, cannot have more than 2 numbers or letters in a row, and must be different from your display name and email address.
   • Your current and new passwords cannot be the same.
   • Your password is case sensitive.
4. Click OK.
5. You will be required to login with your new password to go back to your account profile.
   • You should receive an email confirming that the password change was successful.