Your feedback as a player will always be appreciated, and the developers want your suggestions to make Aion better. To that end, the Suggestion Box on the official forums is set up to receive well-written and thoughtful suggestions from all players. If you find yourself on the main forums page, please scroll down to find the Suggestion Box link. You must register and log in to post on the forums.
Please consider posting your idea in the Suggestion Box forum, or commenting on a similar suggestion that someone else has already made.
Support staff does not have direct control over Aion development, and will refer all suggestions to the Suggestion Box. It will always be better to provide suggestions there, instead of in a support request.