As a temporary troubleshooting step in an effort to rule out potential router problems, we recommend you to try bypassing your router and connect directly to your modem instead.
To do this, please perform the following:
- Locate and remove the Ethernet cable that is plugged into the back of your router from the modem. This cable may be connected to a port marked as a WAN port.
- Replace the Ethernet cable currently plugged into your system with the cable you removed from the router.
- Confirm that your Internet connection is working properly by visiting a few websites. If you cannot browse to a website, please reboot your modem by unplugging the power cable to it and plugging it back in.
- Reboot your computer, and try the game again.
This is not intended as a permanent solution, but will help us pinpoint the cause of the problem that you are experiencing.
If this resolves the connectivity issue then the router may need to be configured properly. The best place to find assistance with configuring the router can be found at the router manufacturer’s support website.
If the issue persists while directly connected to the modem please refer back to our Technical Support page for further assistance.