Aion Support

Aion In-Game Shop FAQ

What is the Aion In-Game Shop?

The Aion In-Game Shop is a new version of the Black Cloud Marketplace that you can open from the game. It allows you to shop without leaving the game.


How do I access the in-game shop?

While in game, click the Black Cloud Marketplace icon on the lower right next to the minimap, and the shop will open.


How will I receive my purchased items?

Items will be sent the mailbox of the character you selected during the purchase process. That hasn’t changed.

Will I be able to purchase NCoin from the in-game shop?

No, you’ll still need to purchase NCoin from the NCSOFT Store outside of the game.


Is this the same as the Black Cloud Marketplace that is available on the website?

Yes, it is the same store with the same items and prices. It is now just easier to access the store while in game. No more switching between windows to buy items!


What can I buy in the In-Game Shop?

Most store items are available in the shop. The Prestige Pack, CUBE and Account Services must still be purchased through our online shop.


When I try to buy an item, I get a message that says that I must upgrade to purchase items from the in-game shop. What do I do now?

You will need to upgrade your account to the email login system. Going through the steps are easy and once you do that, you’ll be able to make purchases in the in-game shop. To upgrade, click the “Upgrade now!” button on the popup. It will open an external browser and take you through the migration process. In the meantime, you can still make purchases using the existing online shop at To learn more about the process click here.


For any payment inquiries, please visit our Knowledge Base by clicking here.

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