My Phone Number isn’t accepted when making a Purchase. Why? Lance July 23, 2019 21:00 Updated Follow Be sure you’re entering only numbers in the phone number field. Special characters such as dashes (-), plus signs (+), periods (.) cannot be entered and will generate an error if entered into the field. Numbers only will get the job done! Related articles NCSOFT Charges on your billing statement Why am I having problems paying with PayPal®? Using a Serial Code Token-based Restoration Policy Why do I have Different Order Numbers for a Single Purchase?