How many tokens will be given, and how often does this happen?
Every 6 months (on January 1st and on July 1st), all accounts will be receiving 3 restoration tokens per game (Aion, LII and Blade & Soul). Tokens are game-specific and cannot be used with other NCSOFT games.
Can I save and/or cumulate these tokens?
Restoration tokens do not carry over. When you receive new tokens, you also lose any unused ones.
What can I use these tokens for?
Restoration tokens can be used for any request falling into the below restoration categories:
- Consumed Items Restorations.
- Item Reboxing.
- Enchant Fail Restoration.
- Item Transfer.
How do I submit a restoration request that doesn’t fall into the above categories?
Any other restoration request can be submitted here.
How many tokens do I need to use for a restoration?
Each item or item stack restored, resealed, reversed or transferred uses ONE restoration token. We will let you know how many tokens will be used before we process your restoration.
How do I know how many tokens I have left?
When you send us a request requiring a token use, we will let you know how many tokens you have left. Additionally, we will also let you know how many tokens you have left after we process your request.
How do I know if my request is eligible or not?
You can find more information on the eligibility of your request here. If an item is not eligible for a restoration, we will let you know in response to your request.
How do I submit my request?
You can submit your request here.