Aion Support
Game Support
Quest, bug or in-game problem? Bad behavior?
Account Support
Help with passwords, account creation or login?
Technical Support
Installation issues, crashing during gameplay?
Billing Support
Unknown charge? Need help making a purchase?
Aion Support
Technical Support
Game Support
Quest, bug or in-game problem? Bad behavior?
Account Support
Help with passwords, account creation or login?
Technical Support
Installation issues, crashing during gameplay?
Billing Support
Unknown charge? Need help making a purchase?
Contact Us
Submit a Ticket
My Tickets
Technical Support
Frequently Asked Questions
Installation and Patching
Installation Instructions
Upgrading from Launcher 1.0 to 2.0
How to re-install only the NCSOFT Game Launcher
Copying files from another directory
Error Messages
Common Connectivity Error Messages
Game Performance
Are you experiencing Connectivity Issues?
My game is crashing/freezing
How to obtain log files from Aion if the client is crashing
My game doesn't launch
General Information
Aion System Requirements
Use of Third Party Programs for Technical Support
Network Connection FAQ
Ports necessary to connect and play Aion
Flushing DNS
MSCONFIG
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Contact Us
Submit a Ticket
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