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Aion Support

  • Game Support Quest, bug or in-game problem? Bad behavior?
  • Account Support Help with passwords, account creation or login?
  • Technical Support Installation issues, crashing during gameplay?
  • Billing Support Unknown charge? Need help making a purchase?
  1. Aion Support
  2. Technical Support
  • Game Support Quest, bug or in-game problem? Bad behavior?
  • Account Support Help with passwords, account creation or login?
  • Technical Support Installation issues, crashing during gameplay?
  • Billing Support Unknown charge? Need help making a purchase?

Contact Us

  • Submit a Ticket
  • My Tickets

Technical Support

Frequently Asked Questions

    Installation and Patching

    • Installation Instructions
    • Aion Classic/Aion Uninstall Not Removing Game Folder
    • Upgrading from Launcher 1.0 to 2.0
    • How to re-install only the NCSOFT Game Launcher
    • Copying files from another directory

    Error Messages

    • Common Connectivity Error Messages
    • GameGuard Error 111
    • GameGuard Error 120
    • GameGuard Error 170 and 171
    • GameGuard Error 350
    • GameGuard Error Code 500
    See all 8 articles

    Game Performance

    • Are you experiencing Connectivity Issues?
    • My game is crashing/freezing
    • How to obtain log files from Aion if the client is crashing
    • My game doesn't launch

    General Information

    • Aion System Requirements
    • Use of Third Party Programs for Technical Support
    • Network Connection FAQ
    • Ports necessary to connect and play Aion
    • Flushing DNS
    • MSCONFIG
    See all 9 articles

    Contact Us

    • Submit a Ticket
    • My Tickets