Technical Support

Installation and Patching

• Installation Instructions
• How to change your installation location
• Copying files from another directory
• How to re-install only the NCSOFT Game Launcher

Error Messages

• Errors E01005, E02018, E02015, E02016, E02019
• Error E03008
• Error E02024
• Launcher Error - E02023
• Error E03001
• Error E01008

See all 8 articles

Game Performance

• Are you experiencing Connectivity Issues?
• My game is crashing/freezing
• How to obtain log files from Aion if the client is crashing
• My game doesn't launch

General Information

• Use of Third Party Programs for Technical Support
• Network Connection FAQ
• Aion System Requirements
• Ports necessary to connect and play Aion
• Flushing DNS
• MSCONFIG

See all 9 articles