game-logo

Aion Support

  • Game Support Quest, bug or in-game problem? Bad behavior?
  • Account Support Help with passwords, account creation or login?
  • Technical Support Installation issues, crashing during gameplay?
  • Billing Support Unknown charge? Need help making a purchase?
  1. Aion Support
  2. Billing Support
  • Game Support Quest, bug or in-game problem? Bad behavior?
  • Account Support Help with passwords, account creation or login?
  • Technical Support Installation issues, crashing during gameplay?
  • Billing Support Unknown charge? Need help making a purchase?

Contact Us

  • Submit a Ticket
  • My Tickets

Billing Support

Frequently Asked Questions

    Purchases

    • Common Payment Error Codes and Error Messages
    • I haven’t received a Purchase Notification Email
    • Can I Remove My Card on File?
    • Why do I have Different Order Numbers for a Single Purchase?
    • How much is Black Cloud Coin?
    • Why am I having problems paying with PayPal®?
    See all 14 articles

    Serial Codes

    • Using a Serial Code

    General Information

    • What does "Truly Free" mean?

    Contact Us

    • Submit a Ticket
    • My Tickets