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Aion Support

  • Game Support Quest, bug or in-game problem? Bad behavior?
  • Account Support Help with passwords, account creation or login?
  • Technical Support Installation issues, crashing during gameplay?
  • Billing Support Unknown charge? Need help making a purchase?
  1. Aion Support
  2. Game Support
  • Game Support Quest, bug or in-game problem? Bad behavior?
  • Account Support Help with passwords, account creation or login?
  • Technical Support Installation issues, crashing during gameplay?
  • Billing Support Unknown charge? Need help making a purchase?

Contact Us

  • Submit a Ticket
  • My Tickets

Game Support

Frequently Asked Questions

    Gameplay Tips

    • Responsible Gaming: In-game Tools
    • How do I redeem my Plastic Surgery Ticket?
    • Can I customize my Aion character's appearance?
    • Can I change my Aion character name?
    • How do I redeem my Name Change Ticket?
    • Black Cloud Marketplace Boosts
    See all 14 articles

    Questions & Answers

    • Aion In-Game Shop FAQ
    • Known Issues
    • XIGNCODE3 not found - What does it mean?
    • How does the Survey system work?
    • I deleted a character prior to the server merge. Can it be restored?
    • What happened to Veteran Rewards?
    See all 8 articles

    Gameplay Support Policies

    • Black Cloud Coin Refunds Policy
    • Aion Video Policy
    • Limitations in the service – What GMs cannot do

    Account Services

    • Aion Character Server Transfer Service Now Available

    Contact Us

    • Submit a Ticket
    • My Tickets