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Aion Support

  • Game Support Quest, bug or in-game problem? Bad behavior?
  • Account Support Help with passwords, account creation or login?
  • Technical Support Installation issues, crashing during gameplay?
  • Billing Support Unknown charge? Need help making a purchase?
  1. Aion Support
  2. Game Support
  • Game Support Quest, bug or in-game problem? Bad behavior?
  • Account Support Help with passwords, account creation or login?
  • Technical Support Installation issues, crashing during gameplay?
  • Billing Support Unknown charge? Need help making a purchase?

Contact Us

  • Submit a Ticket
  • My Tickets

Game Support

Frequently Asked Questions

    Gameplay Tips

    • [Aion Classic] Daily Siel's Aura Free Trial
    • Responsible Gaming: In-game Tools
    • Can I customize my Aion character's appearance?
    • How to use Plastic Surgery Ticket
    • How to use Name Change Ticket
    • Black Cloud Marketplace Boosts
    See all 14 articles

    Questions & Answers

    • [Aion Classic] Is there a Monthly Pass in the Cash Shop?
    • [Aion Classic] How many Servers/ Realms will the game have at launch?
    • [Aion Classic] Where are the Servers for Aion Classic located?
    • [Aion Classic] What is Quna?
    • Open Source License
    • Known Issues
    See all 11 articles

    Gameplay Support Policies

    • Token-based Restoration Policy FAQ
    • Token-based Restoration Policy
    • Black Cloud Coin/Quna Refunds Policy
    • Aion Video Policy
    • Limitations in the service – What GMs cannot do

    Account Services

    • Aion Character Server Transfer Service Now Available

    Contact Us

    • Submit a Ticket
    • My Tickets