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Aion Support

  1. Aion Support
  2. Billing Support
  3. Purchases
  • Game Support Quest, bug or in-game problem? Bad behavior?
  • Account Support Help with passwords, account creation or login?
  • Technical Support Installation issues, crashing during gameplay?
  • Billing Support Unknown charge? Need help making a purchase?

Contact Us

  • Submit a Ticket
  • My Tickets

Purchases

Follow New articles New articles and comments
  • Common Payment Error Codes and Error Messages
  • [Aion Classic] What is Quna?
  • How Do I Purchase Quna for Aion Classic?
  • If I purchase Quna on my game account can I use it to buy items on other games?
  • Can Quna be converted to Black Cloud Coin or NCoin and vice versa?
  • How do I Purchase Siel’s Aura for Aion Classic?
  • [Aion Classic] How much is Quna?
  • [Aion Classic] Receiving a Cancellation Email after attempting to purchase Siel’s Aura Membership
  • [Aion Classic] How do I cancel my Recurring Siel’s Aura Aion Classic Membership?
  • Can’t Purchase Siel’s Aura with Credit Card – Button is Grayed Out
  • I haven’t received a Purchase Notification Email
  • Can I Remove My Card on File?
  • Why do I have Different Order Numbers for a Single Purchase?
  • How much is Black Cloud Coin?
  • Why am I having problems paying with PayPal®?
  • My Phone Number isn’t accepted when making a Purchase. Why?
  • NCSOFT Charges on your billing statement
  • I Have Not Received the Black Cloud Coin I Purchased.
  • Unable to buy Black Cloud Coin? Available Purchase Options
  • Why Am I Seeing Taxes On My Purchases?
  • How Do I Purchase Black Cloud Coin?
  • If I purchase Black Cloud Coin on my game account can I use it to buy items on other games?
  • PayPal® Purchase Option Restrictions

Contact Us

  • Submit a Ticket
  • My Tickets